Role and key responsibilities:
Team Leadership &
Management: Lead, manage, and mentor a team of Quality Analysts and QA Leads, providing coaching and development to ensure consistent and solid quality performance.
Quality System Implementation: Develop, implement, and drive quality management systems (QMS) and processes to ensure compliance with client and industry standards.
Performance Analysis &
Improvement: Analyze quality and performance trends, aggregate audit findings, and provide actionable insights to identify and resolve quality issues and drive business KPIs.
Stakeholder Collaboration: Develop robust working relationships with business stakeholders, both internal and external, to collaborate on improvement action plans.
Metric Reporting: Track and maintain accurate metrics for direct reports and overall team performance, and present findings in management reviews.
Problem-Solving:



Utilize methodologies such as Six Sigma, COPC, or PDCA to identify root causes and implement solutions for process and agent-level improvements.

Key Skills &
Knowledge
Analytical &
Problem-Solving Skills: Robust ability to analyze data, interpret trends, and use various tools and methodologies to solve problems effectively.
Communication Skills: Excellent verbal and written communication skills to present findings, coach team members, and collaborate with stakeholders.
Technical Proficiency: Ability to work with Microsoft Office Suite (Word, Excel, PPT) and interpret data for decision-making.
Quality Certifications: Desirable to have certifications like Six Sigma Green Belt.

Educational qualification – Graduation

📌 Quality Manager Gurugram (India)
🏢 Concentrix
📍 India