Key Responsibilities
Build and maintain robust, professional relationships with existing and prospective clients.
Communicate with clients regularly through calls and emails to provide project updates, timelines, and relevant information.
Understand customer concerns and queries and ensure prompt, professional, and effective resolution.
Handle client escalations at the initial level and coordinate with the relevant internal teams for timely resolution.
Coordinate with vendors regarding product and service delivery for franchise outlets on behalf of clients.
Coordinate closely with team members across different offices to stay updated on project progress, deliverables, and timelines.
Ensure timely follow-up with clients, vendors, and internal teams to facilitate smooth project execution.
Maintain accurate records of client communications, project updates, and pending action points.




Ensure a high level of professionalism and client satisfaction throughout the engagement.

Skills & Qualifications
Graduate in any discipline.
Excellent verbal and written communication skills.
Proficiency in Hindi and Bengali is required.
Strong interpersonal, coordination, follow-up, and relationship management skills.
Pleasant personality with a confident and qualified demeanour.
Ability to communicate effectively with clients, vendors, and internal stakeholders.
Positive organizational skills with the ability to manage multiple tasks and priorities.
Proactive, responsible, and solution-oriented approach to work.
Must have a personal laptop for work-related communication and coordination.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Sales Support Executive Kolkata
🏢 FBCH
📍 Kolkata