: 48+ years in IAM/IGA, with robust Saviynt
Provide L2/L2.5 administration and production support for the Saviynt Enterprise Identity Cloud (EIC) platform.
Troubleshoot and resolve complex issues related to user lifecycle, account provisioning, access requests, approvals, certifications, and deprovisioning.
Monitor and troubleshoot JML (Joiner, Mover, Leaver) processes and ensure timely identity and access updates.
Configure and support applications, endpoints, security systems, access controls, roles, and entitlement structures in Saviynt.
Troubleshoot provisioning failures involving Active Directory, Azure AD/Entra ID, LDAP, databases, REST APIs, SCIM and other connected applications.
Analyze Saviynt logs, job history, request history, provisioning logs and audit data to identify root causes.
Support and troubleshoot REST/SOAP API integrations and investigate integration failures.
Work with SQL queries for data validation, troubleshooting, reporting and issue analysis.
Troubleshoot workflow, approval, email notification, task generation and provisioning-related issues.
Support RBAC,



role management, birthright access and entitlement management.

Support access certification campaigns, including campaign configuration, troubleshooting and remediation.
Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes.
Coordinate with application, AD, security, infrastructure and vendor teams for complex incidents.
Handle SLA-based incident, service request and problem management.

Perform controlled configuration changes and support SIT/UAT/production deployments.
Develop and maintain SOPs, knowledge articles and operational documentation.
Participate in platform upgrades, enhancements, integration onboarding and current application onboarding.
Identify opportunities for automation and process improvement to reduce manual provisioning and support effort.
Provide technical guidance to L1/L2 teams and act as an escalation point for complex Saviynt issues.

📌 Saviynt Developer Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru