About the Role

We are looking for an experienced Customer Success qualified to support ERP customers, manage client relationships, assist with deployments, and resolve business-critical issues.

Key Responsibilities

Provide customer support for ERP applications.

Work closely with customers to resolve functional and technical issues.

Support release deployments and post-deployment activities.

Analyze data and reports using SQL queries.

Collaborate with product, implementation, and development teams.

Travel to customer locations as required.

What We Are Looking For

8-12 years of customer support/client servicing experience.

Experience working with ERP solutions.

Exposure to Real Estate, Manufacturing, FMCG, or Hospitality ERP domains.

Working knowledge of SQL and reporting.

Excellent communication and customer-facing skills.

Willingness to travel.

Preferred Skills

Knowledge of SSRS, accounting processes, or Tally integrations will be an added advantage.

📌 Customer Success Specialist (New Delhi)
🏢 In4velocity
📍 New Delhi