We are looking for a highly experienced and skilled professional to lead our Human Resources Operations Service Excellence team. The ideal candidate will have a robust background in HRO, Shared Services, Hire to Retire, Service excellence, and Process improvement.

Roles and Responsibility
- Develop and implement strategies to enhance the overall quality of HR services.
- Lead cross-functional teams to achieve operational excellence and improve processes.
- Identify areas for improvement and implement changes to increase efficiency and productivity.
- Collaborate with stakeholders to design and deliver training programs for employees.
- Analyze data and metrics to measure performance and make informed decisions.




- Foster a culture of continuous improvement and encourage employee feedback.

Job Requirements
- Proven experience in HRO, Shared Services, Hire to Retire, Service excellence, and Process improvement.
- Strong leadership and management skills with the ability to motivate teams.
- Excellent communication and interpersonal skills to work effectively with stakeholders.
- Ability to analyze complex data and make informed decisions.
- Experience in implementing process improvements and driving results.
- Strong problem-solving skills to resolve issues and improve operations.

📌 Director HRO Service Excellence (Chennai)
🏢 Sutherland
📍 Chennai