As a CCE, you will be the first point of contact for our customers, handling
inquiries, providing information, and resolving issues. Your role is crucial in
maintaining customer satisfaction and building strong relationships. You will
work closely with our team to ensure a seamless and personalized experience for
each customer.

RESPONSIBILITIES
Answering customer inquiries and providing accurate information
Resolving customer issues and complaints in a timely manner
Maintaining a positive and professional attitude at all times
Building strong relationships with customers and ensuring their satisfaction
Collaborating with the team to improve customer service processes
Handling customer escalations and providing effective solutions
Maintaining a thorough understanding of our products and services




Ensuring data accuracy and confidentiality in customer interactions
Providing regular feedback to the team on customer trends and preferences

QUALIFICATIONS
Excellent communication and interpersonal skills
Strong customer service orientation and a positive attitude
Ability to work independently and manage multiple tasks
Proficiency in using customer relationship management (CRM) systems
Basic knowledge of BFSI industry and its regulations
Attention to detail and problem-solving skills
Ability to work in a fast-paced and energetic setting
Willingness to learn and adapt to recent processes and technologies
Proficiency in English, both written and verbal
Minimum of a high school diploma or equivalent

📌 Cce Pune
🏢 Digitide Solutions
📍 Pune