Key Responsibilities
Manage client communications through phone, email, and regular meetings.
Act as the primary HR liaison between I Process and the client for assigned business verticals.
Validate and monitor monthly attendance records and ensure timely closure of discrepancies.
Communicate and explain relevant HR policies, procedures, processes, and organisational updates to clients and employees.
Address and resolve client and employee HR queries within defined TAT and quality benchmarks.
Coordinate with central SPOCs/FPRs and internal HR teams across various client business verticals.
Conduct employee orientation, HR induction, policy awareness, and update sessions for client managers and employees.
Support implementation of HR policies and processes across assigned client locations/business units.
Maintain comprehensive documentation of HR activities, employee/client queries, actions taken, and resolutions.
Monitor employee-related issues and coordinate with relevant stakeholders for timely resolution.
Identify recurring employee/client concerns and recommend appropriate corrective actions.
Prepare and present MIS reports, dashboards, and HR analytics to senior management and clients.




Track key HR metrics and provide insights to support business and people-related decisions.
Ensure timely completion of HR activities and compliance with defined processes and SLAs.
Coordinate with payroll, recruitment, operations, and other central HR teams wherever required.
Support employee engagement, retention, grievance handling, and other HR initiatives for assigned business units.
Maintain confidentiality of employee and client information at all times.
Undertake any other HR and business-related responsibilities assigned by management.

Required Skills & Competencies
Robust client relationship and stakeholder management skills.
Excellent verbal and written communication skills.
Valuable understanding of HR processes and employee lifecycle management.
Strong problem-solving and query-resolution skills.
Ability to manage multiple stakeholders and priorities simultaneously.
Good analytical and MIS reporting skills.
Proficiency in MS Excel, PowerPoint, Word, and HRMS/HR tools.
Solid follow-up and coordination skills.
Ability to work within defined TATs and quality standards.
High level of professionalism, confidentiality, and ownership

📌 Senior Hr Business Partner Manager Gurugram (India)
🏢 I Process Services
📍 India