Job Summary

As Sr BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.

Job Responsibilities: ·

●Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.

●Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation)

●Carry out customer and driver market surveys through callings and on ground interactions

●Owning and delivering the planned activities on customer branding, marketing activity execution and verification

●Having empathy towards understanding driver requirements and problems.

●Owning and delivering the planned activities on Driver branding, supply engagement,



driver feedbacks & escalations

●Understanding customer segment in the given targeted area of the city

●Bi-weekly competitor customer pricing and driver payout assessment

Job Requirements: ·

●Bachelor's degree in any field with 2+ Years of experience

●Solid knowledge of the city geography and behavior

●Basic excel skills

●Valuable communication and stakeholder management skills

●Should be able to speak and write the local language

●Ability to work under pressure with limited resources and tight timelines

●Passionate, result-oriented with strong bias for action

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits
Commuter assistance
Versatile schedule
Health insurance
Leave encashment
Paid sick time
Provident Fund

Education:
Bachelor's (Required)

Experience:
E-Commerce: 2 years (Required)

Work Location: In person

📌 Senior Operations Executive Visakhapatnam
🏢 RAPIDO
📍 Visakhapatnam