Role & responsibilities
•Visiting 3-4 prop daily from the assigned portfolio (based on D-1 CID and high EC, and high checkout)
• Check for hygiene & cleanliness (focusing on room level hygiene) while doing property cleanliness
audits (PCA)
• Training PM & property staff on basic aspects of hygiene, cleanliness & how to take ratings on Oyo
& OTA platforms
• Sharing and solving for Daily stuck on the group and with the RL
• D-1 CID and D-1 EC cases RCA analysis
• Meet 4-5 guests during visit to understand concerns and minimize customer escalations
📌 Service Specialist Intern || PRISM (Noida)
🏢 OYO
📍 Noida