Roles and Responsibilities:
Experience working on Product/Application support area with rotational shift experience
Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)
Excellent communication skills and the ability to engage and influence stakeholders at all levels.
Solid analytics and problem-solving Strong problem-solving skills

Required Knowledge and Skills:
Solid technical background and experience
Possesses fine-tuned analytical skills and/or programming experience
Robust PC-based troubleshooting skills
Possesses solid written and verbal skills
Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Server
Good verse with scripting, automation and AI.
Understanding of ITIL framework such as Incident Management,



Problem Management and Change Management process
Must be comfortable working across global time zones.

Preferred Skills:
Working knowledge of software development processes and methodologies Req
Knowledge of the clinical trial / pharmaceutical domain Pref
Powerful work ethic with a focus on customer satisfaction Intermediate
Robust customer facing and presentation skills Intermediate
Process documentation skills Intermediate
Validation documentation and execution skills
Technical troubleshooting and documentation skills Intermediate

Educational Qualification: Bachelor's degree in Computer Science or equivalent

📌 Senior Production Support Engineer Kochi
🏢 Iqvia
📍 Kochi