Roles & Responsibilities
Manage, support, and troubleshoot Cisco Contact Center solutions and associated components, including NICE and LCM.
Monitor and maintain Contact Center infrastructure comprising ICM, CVP, IVR, CUCM, PG, Router, ACD, CTI, Voice Logger, Dialer, Campaign Management, CUSP, Jabber, and POE Switches.
Perform incident management, problem resolution, and root cause analysis to ensure high system availability.
Conduct daily system health checks and proactively monitor Contact Center applications and servers.
Manage integrations and customizations across IVR, CTI, CRM, reporting, and campaign management platforms.
Support NICE call recording solutions and LCM integrations with Cisco Contact Center settings.
Ensure compliance with IT change management processes and deployment standards.
Work on third-party integrations and collaborate with business and technology teams for successful delivery.

📌 Senior Specialist Contact Centre It Pune
🏢 Bajaj Finance
📍 Pune