We are looking for a proactive Service Coordinator to manage and coordinate field service technicians across multiple areas. The role involves assigning service tasks, monitoring job completion, resolving payment-related issues, and ensuring smooth service operations.

Job Roles:
Coordinate and assign service, installation, and maintenance jobs to field technicians.
Manage technicians across different locations and monitor daily work schedules.
Track job progress, closures, and service timelines.
Handle technician payment follow-ups, delays, incentives, and reimbursement coordination.
Liaise with the accounts/finance team to ensure timely technician payments.
Act as a communication bridge between technicians, customers, and internal teams.
Address service delays, field issues, and escalations efficiently.
Maintain service records, reports, and documentation.




Ensure adherence to company service processes and safety guidelines.
Support onboarding and allocation of current technicians.
Ensuring customer satisfaction.

Required Skills & Qualifications
Experience in service coordination, field operations, or technician management
Solid organizational and multitasking abilities
Good communication and follow-up skills
Basic knowledge of electronic equipment service operations
Ability to handle payment tracking and coordination
Proficiency in MS Excel and service management tools
Willingness to work with multiple teams and field staff

Job Type: Full time Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Coordinator Aluva
🏢 MATRIX STORE
📍 Aluva