– SERVICE MANAGER

Company: Rohit Motors – Maruti Suzuki NEXA Authorized Service Centre

Location: Thellakom, Kottayam

Department: Service

Job Purpose

Responsible for the overall management of the Service Department, ensuring productive workshop operations, customer satisfaction, service revenue growth and adherence to Maruti Suzuki/NEXA standards.

Key Responsibilities
Manage daily workshop operations and ensure smooth vehicle flow from reception to delivery.
Lead and monitor Service Advisors, Technicians and service staff.
Achieve monthly targets for vehicle inflow, labour sales, parts sales and service revenue.
Monitor technician productivity, workshop efficiency and bay utilization.
Handle customer complaints and ensure timely resolution and high customer satisfaction.
Ensure proper diagnosis, repair quality, final inspection and timely vehicle delivery.
Monitor warranty claims and ensure compliance with Maruti Suzuki/NEXA standards.




Coordinate with the Parts Department to ensure timely availability of parts.
Review daily/monthly MIS and implement corrective actions to improve performance.
Maintain workshop discipline, safety, cleanliness and operational standards.

Requirements
Diploma/Degree in Automobile/Mechanical Engineering preferred.
5+ years of experience in automobile service/workshop operations.
Experience in a Maruti Suzuki/NEXA dealership will be an advantage.
Robust leadership, customer-handling, communication and problem-solving skills.
Target-oriented with positive knowledge of workshop operations and service processes.

Key Performance Areas Service Revenue | Vehicle Inflow | Customer Satisfaction | Technician Productivity | Workshop Efficiency | Quality & Repeat Repairs | Warranty Compliance

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Service Manager Ettumanoor
🏢 Rohit Motors Pvt. Lmt.
📍 Ettumanoor