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Req ID 90106 | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited
Job Description
What you can look forward as Senior Engineer- IT Technical Support(L2):
Data Onboarding Excellence
Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
Technical Support & Issue Resolution
Resolution of complex L2 data ingestion and SQL issues within defined SLA
Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
Process Improvement & Scalability
Identification and elimination of recurring onboarding/data issues (root cause driven)
Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
Documentation & Knowledge Management
Up‑to‑date onboarding documentation, troubleshooting guides, and SQL templates
Structured knowledge base enabling faster resolution and onboarding
Cross‑Functional Collaboration
Clear escalation and resolution of product defects with Development/Product teams
Feedback loops translating customer/data issues into product improvements
Your profile as Senior Engineer- IT Technical Support(L2):
Bachelor degre
📌 Senior Engineer- IT Technical Support (Chennai)
🏢 ZF
📍 Chennai
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