Job DescriptionTechnology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)
NSkill Profile:
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Robust client facing skills N
Strong communication skills and experienced in communication at executive level N
Solid Process Analysis/ Requirement gathering skills N
Fluent Englishn
Experience in architecting and Solution consulting N
Experience in ServiceNow solution design and transformation roadmap N
Ideally, Consulting experience and/or certification as Technology Architect N
Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform. N
Technology Architect certification preferred N
IT Operations experiences N
ITIL Foundation is preferred N
Coordination, negotiation, and persuasion skills N
Ability to work with all levels of client and internal resources N




Robust verbal and written communication skills with the ability to communicate technical information in non-technical language N

nRoles and Responsibilities:
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Manage and coordinate involved technology teams in on- and offshore locations across multiple regions N
Develop technical solution design and create corresponding cost estimates N
Present and discuss solutions with client executives N
Present technology solution to internal executive approvers N
Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers N
Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design N
Act as customers' key contact on the proposed technology solution N
Responsible for creating SOW for the proposed solution N
Responsible for transitioning the solution to the Build team for imple

📌 Hiring: Servicenow Presales Solution Architect Faridabad
🏢 HCLTech
📍 Faridabad