Job Description

Job Title : ServiceNow OMT Implementation Consultant Experience : 5 to 10 Years Location : Any Location / Hybrid Role Summary We are seeking a ServiceNow Order Management for Telecom (OMT) Implementation Consultant with hands-on experience in designing, configuring, and implementing telecom order management solutions on the ServiceNow platform. The candidate will work closely with telecom business stakeholders, architects, and delivery teams to implement end-to-end Order-to-Activate (O2A) processes, integrate OSS/BSS systems, and deliver telecom digital transformation initiatives. Key Responsibilities - Implement ServiceNow Order Management for Telecom (OMT) solutions for telecom service providers. - Configure customer orders, product orders, and service orders within ServiceNow. - Design and implement order decomposition, orchestration, and fulfillment workflows.



- Collaborate with business teams to gather and analyze telecom order management requirements. - Integrate ServiceNow with CRM, OSS, BSS, billing, inventory, and provisioning systems. - Configure Flow Designer, IntegrationHub, and telecom process workflows. - Support SIT, UAT, deployment, and post-production stabilization activities. - Prepare solution documentation, process flows, and implementation artifacts. Mandatory Skills - ServiceNow Order Management for Telecom (OMT) - Telecom Service Management (TSM) - ServiceNow CSM (Customer Service Management) - Telecom OSS/BSS Concepts - Order Decomposition - Order Fulfillment - Order Orchestration - Flow Designer - IntegrationHub - REST API Integration - ServiceNow Platform Configuration - JavaScript and ServiceNow Scripting

📌 Servicenow Telecom Consultant Bengaluru
🏢 Sonata Software
📍 Bengaluru