Role & responsibilities
Develop and implement training strategies for Mortgage, Home Loan, and LAP businesses across the zone.
Conduct induction, product, process, sales, and compliance training for branch and sales teams.
Identify skill gaps and design learning interventions to improve productivity and business performance.
Ensure employees are updated on lending policies, underwriting guidelines, regulatory requirements, and market trends.
Monitor training effectiveness through assessments, certifications, and performance metrics.
Partner with Business, Operations, Credit, and HR teams to drive capability building and support business growth.
Lead and mentor regional training teams to ensure consistent learning delivery across the zone.
Drive digital learning initiatives and maintain training compliance across all locations.

Preferred candidate profile




Minimum 12+ years of experience in the Mortgage, Home Loan (HL), or Loan Against Property (LAP) domain, with a solid understanding of products, processes, and lending operations.
Proven experience in training and capability development for sales, credit, operations, and branch teams.
Solid knowledge of underwriting guidelines, compliance requirements, and regulatory frameworks related to retail lending.
Excellent presentation, communication, and stakeholder management skills.
Experience in designing and delivering training programs, assessments, and performance improvement initiatives.
Ability to manage training delivery across multiple locations and support business growth through effective learning interventions.

📌 Zonal Training Manager Mortgage Mumbai
🏢 IHFL
📍 Mumbai