Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
Ensure Outcalling is done to Customers for clarifying customer queries on transaction declined due to

card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
To ensure that the defined benchmarks on service experience, call handling time, quality etc

parameters are met consistently , including the call productivity standard
To ensure zero defects processing of all customer requests
To ensure complete and accurate resolution within the defined TATs.Role & responsibilities

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
To ensure complete and accurate resolution within the defined TATs.

📌 Walk In Officer Outbound Customer Care Officer Customer Care Occ Hyderabad (India)
🏢 HDFC Bank
📍 India