Role: ServiceNow CMDB Engineer -

Experience: 9+ Years

Location: Hyderabad

Shift : Uk Shift

Job Summary
We are seeking an experienced ServiceNow CMDB Engineer with expertise in CMDB, Discovery, Cloud Discovery, CMDB Health, Service Mapping, and IT infrastructure management. Responsible for ensuring CMDB accuracy, governance, compliance, and continuous improvement of configuration management processes.

Key Responsibilities
Design, implement, and maintain ServiceNow CMDB aligned with CSDM and best practices.
Manage CMDB governance, integrity, reconciliation, and lifecycle processes.
Deploy, configure, and troubleshoot ServiceNow Discovery and MID Servers.
Implement Service Mapping for business-critical services and applications.
Manage Cloud Discovery across Azure, AWS, and GCP settings.
Monitor and improve CMDB Health metrics including Completeness, Correctness, and Compliance.
Support onboarding of infrastructure assets including servers, databases, network devices, storage, virtualization,



and cloud resources.

Required Skills
ServiceNow CMDB, Discovery, Service Mapping, CMDB Health.
Identification and Reconciliation Engine (IRE).
CSDM and Service Graph Connectors.
MID Server administration and troubleshooting.
JavaScript, REST APIs, and ServiceNow scripting.
ITIL process knowledge.

Infrastructure Domain Knowledge
Windows and Linux Servers
VMware and virtualization technologies
Network technologies including DNS, DHCP, TCP/IP, Firewalls, and Load Balancers
Databases such as SQL Server, Oracle, and MySQL
Storage and backup technologies

Cloud Expertise
Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Hybrid and multi-cloud discovery and integrations

Preferred Certifications
ServiceNow CSA
ServiceNow CIS - Discovery
ServiceNow CAD
ITIL Foundation

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