Job Summary:

The Student Support Executive is responsible for managing student interactions via calls, resolving their queries effectively, and ensuring timely support throughout their academic journey. This role is performance-driven and requires daily adherence to call targets and service standards.

Key Responsibilities:
Handle incoming and outgoing calls to students with a daily goal of
Minimum 80 connected calls per day
Outbound calls 150+
Address and resolve student concerns related to courses, programs, admissions, exam processes, and academic support
Provide transparent and accurate information about services, policies, and timelines
Escalate complex or unresolved queries to the senior team promptly, following the escalation matrix
Maintain detailed, accurate, and updated records of all interactions in the CRM system




Follow communication scripts and service protocols to ensure a consistent student experience
Coordinate with internal departments (academics, operations, finance) as needed for resolution

Required Skills and Competencies:
Excellent verbal communication and listening skills
Empathy and problem-solving abilities
Basic knowledge of student lifecycle or academic operations (preferred)
CRM handling and call documentation experience
Time management and ability to meet daily call performance metrics

Preferred Qualifications:
Graduate in any discipline
02 years of experience in student support, call centers, or customer service
Prior experience in EdTech or education domain is a plus.

📌 Walk In Student Support Executive Mumbai
🏢 Jaro Education
📍 Mumbai