Key Skills Required
DRA Certification (as per RBI/NISM guidelines)
Collection experience.
Solid Communication Skills in English and Malayalam / English And Tamil
Debt Recovery & Collection Techniques
Customer Handling & Negotiation
Basic Computer Literacy (MS Excel, CRM tools, etc.)
Time Management & Target Orientation
Knowledge of RBI Guidelines for Debt Recovery
Documentation & Record Keeping
Empathy and Patience in Dealing with Customers
Ability to Work Under Pressure
Languages: Proficiency in ENGLISH and TAMIL is mandatory

Roles and Responsibilities:
Contact delinquent customers through calls and follow-ups to recover pending dues.
Verify and update customer information and loan/account status.
Plan and execute recovery strategies as per assigned targets and timelines.
Negotiate payment terms while maintaining professionalism and empathy.
Maintain proper documentation of calls, commitments, and payment receipts.
Ensure compliance with RBI guidelines and DRA code of conduct during all recovery processes.
Coordinate with legal or field recovery teams if required for escalated accounts.
Report daily/weekly recovery performance to the supervisor or team lead.

📌 Walk In Tele Caller Dra Ernakulam
🏢 SIB Operations and Services
📍 Ernakulam