Job Description

Role - Senior Executive Hotel Operations ( Spanish )

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Key Responsibilities

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Manage customer queries received via email and inbound calls for hotel bookings and holiday packages.
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Provide accurate information on availability, pricing, inclusions, policies, and booking terms.
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Process booking requests, amendments, upgrades, cancellations, and special requests in a timely manner.
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Coordinate with hotels, suppliers, and internal teams to resolve operational issues.
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Handle escalations with maturity, ensuring quick resolution and customer satisfaction.
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Maintain service-level standards, TAT adherence, and quality of communication.
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Identify recurring issues and highlight them to team leads for process improvement.
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Document all interactions accurately in CRM or internal systems.
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Ensure adherence to company policies, shift schedules, and attendance norms.
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Required Skills & Competencies

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Excellent verbal and written communication skills in Spanish Language.
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Robust customer-handling and problem-solving capability.
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Ability to multitask across calls and emails.
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Positive understanding of hotel operations, room types, packages, and travel terminology (preferred).
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Customer-first mindset with high responsiveness and professionalism.
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Should be comfortable with rotational shifts, including weekends and public holidays (as per roster).
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Experience & Qualification

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1–5 years of experience in Hotels, Reservations, OTA, Travel Agency, or related hospitality background (preferred).
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Graduates from hospitality or travel backgrounds are an added advantage.
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Hybrid or onsite, depending on business requirement.
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📌 Senior Executive Hotel Operations Spanish Gurugram
🏢 TBO.COM
📍 Gurugram