JOB PROFILE

Designation

Captain

Grade

B04/EXEC/L3

Location

Thane/Pune / Indore/ Dombivli

Department

Support Services (Hospitality)

Reporting to

Restaurant Manager

Qualification

Graduate Degree or Diploma in Hotel Management, Hospitality Administration, or Catering Technology.

Qualified Experience

3–5 years of active operational experience in restaurant service, fine dining, corporate banquets, or premium hospital hospitality setups, with a proven record of accomplishment of leading floor service teams.

Role Purpose

A Captain is a front-of-house supervisor responsible for ensuring smooth restaurant operations and delivering excellent guest service. They act as the link between the restaurant manager, kitchen staff, and service team

Key Responsibilities
Ø Welcome and seat guests professionally.
Ø Supervise waiters/stewards during service.
Ø Ensure prompt and accurate food and beverage service.
Ø Coordinate with the kitchen and bar for timely order delivery.
Ø Handle guest complaints and resolve issues courteously.




Ø Train and guide service staff on service standards.
Ø Monitor cleanliness, hygiene, and table setup.
Ø Assist in reservations, table allocation, and billing.
Ø Maintain high standards of customer satisfaction.
Ø Prepare shift reports and communicate operational updates to management.

Skills & Competencies
Ø Robust communication and interpersonal skills
Ø Leadership and team management
Ø Customer service orientation
Ø Knowledge of food & beverage service
Ø Problem-solving and conflict resolution
Ø Time management and multitasking
Ø Familiarity with POS systems

Key Relationships

Key Relationships
· External: Premium In-house Diners, Corporate Guests, and Institutional Visitors.
· Internal: F&B; Manager, Executive Chef, Restaurant Captains, Floor Supervisors, and Junior Hospitality Teams.

Please Note: Job description is only a general guideline and will change depending on the organizational requirement.

📌 Captain Dombivli
🏢 Jupiter Hospital
📍 Dombivli