We are looking for Territory Service Manager, for a full time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1.Business Growth Aspects
Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
Analysis of workshop data and trend monitoring for customer retention and implementing recent service strategies in the territory.

2.Technical Aspects
Handling critical customer complaints and technical issues of the territory
Managing technical campaigns and recalls
Escalation of product feedback at Head office
Improving customer experience by implementation of SAS in workshops




Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B. E/ B. Tech

M. E/ M. Tech with specialization in (Mechanical, Automobile)

Work Experience

B. Tech 2 to 7 years

TECHNICAL COMPETENCIES
Understanding of Latest tools & technology - Application & Implementation
Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
Channel/Dealer Management Skills and Business Partnering
Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES
Target orientation & pressure handling Ability
Effective Communication, Influential & Negotiation skill
Sense of accountability and responsibility
Creativity, innovation, and problem solving

📌 Territory Service Manager Ranchi
🏢 Maruti Suzuki
📍 Ranchi