Collaborate with other collaborators to build, test, and release automation and selfheal capabilities
Work with 1E Vendor for any raised issues related to 1E Solutions and Platform
Train support staff and help with technical issues as necessary
Work with client organizations to identify and address business needs
Design and execute SQL queries, dashboards,
and reports using BI tools (e.g., Power BI, Tableau)
Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities
Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations
Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients
Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities
Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks
Develop analytical frameworks and models to support strategic decision-making and continuou