Guest Experience & Service Excellence·
Drive guest experience by ensuring consistent service quality across all shifts.
Oversee handling of escalated guest complaints and ensure timely and effective resolution.
Monitor service standards, guest feedback, and upselling performance to improve customer satisfaction and revenue.
Ensure strict adherence to brand SOPs, service protocols, and guest engagement standards.

Hygiene, Safety & Regulatory Compliance
Ensure 100% compliance with FSSAI guidelines, hygiene standards, and brand food safety protocols.
Conduct and review hygiene, sanitation, and safety audits across the store.
Ensure corrective actions are implemented promptly for any compliance gaps.
Train and guide shift managers and team members on food safety, hygiene, and workplace safety practices.

Operations & Shift Oversight
Oversee daily operations and ensure smooth functioning.




Provide operational guidance to shift managers and team members during peak and non-peak hours.
Ensure product availability, equipment uptime, and operational readiness at all times.

Inventory, Cash Control & Reporting
Review daily sales reports, cash reconciliation, and variance reports.
Monitor inventory levels, stock movement, wastage, and pilferage control.
Coordinate and support internal and external audits, stock counts, and reconciliations.
Ensure accurate and timely submission of operational, financial, and compliance reports.

Team Leadership·
Support manpower planning, shift rostering, and optimal deployment of staff.
Conduct on-the-job training and refresher sessions.

Business Performance ·
Support achievement of sales targets, cost control, and operational efficiency goals.

📌 Assistant Manager New Delhi (India)
🏢 PVR Cinemas
📍 India