Roles & Responsibilities – Customer Support Executive (FRM)Handle customer queries related to orders, returns, refunds, replacements, deliveries, and products through voice and non-voice channels.
Identify and review fraud and risk-related concerns associated with customer orders and transactions.
Verify customer and order details and follow the defined fraud prevention and risk management guidelines.
Assist customers with return and replacement requests and ensure they receive accurate information about the process.
Understand the difference between defective, damaged, and incorrect products and take appropriate action as per process guidelines.
Provide accurate information regarding e-commerce products, orders, payments, delivery status, and return policies.
Investigate customer complaints by checking available order and account information and provide suitable resolutions.




Escalate suspicious, high-risk, or unresolved cases to the appropriate internal team.
Maintain proper documentation and update customer/order information accurately in the system.
Follow standard operating procedures, quality guidelines, and data-security requirements while handling customer information.
Demonstrate solid English communication skills while interacting professionally with customers.
Ensure a positive customer experience by being empathetic, patient, and solution-oriented.
Meet defined quality, productivity, and process-adherence standards.
Stay updated on process changes, policies, products, and fraud/risk-related guidelines.

📌 Fraud Risk Managenment Bengaluru (India)
🏢 Earlyjobs
📍 India