Reservations Management
Handle all booking enquiries via calls, WhatsApp, website, Instagram, and OTAs
Confirm, modify, and cancel bookings as per policy
Coordinate with property teams for room availability
Send booking confirmations, payment links, and pre-arrival communication
Educate guests on policies (check-in time, food, cancellation, etc.)
Follow up for pending payments and incomplete bookings
Revenue & Pricing Control Set and manage room rates (weekday, weekend, peak season, festivals)
Control minimum stay rules and blackout dates
Optimise pricing for high-demand periods (especially festivals & weekends)
Avoid unnecessary discounting and rate leakage
Track ADR, occupancy, and RevPAR
OTA & Channel Manager Handling
Manage inventory and rate parity across all OTAs
Update availability and pricing using channel manager
Monitor promotions and visibility on OTAs
Coordinate with property teams to avoid overbookings
Reporting & Coordination
Generate and check daily reports
Weekly occupancy & revenue summary
Monthly revenue performance report
Coordinate with accounts team for payment tracking
Work closely with operations teams to ensure smooth guest experience
Required Skills & Knowledge:
Solid experience with OTAs (Booking.com, Agoda, etc.)
Experience using Channel Manager / Booking Engine
Good communication skills (English mandatory; Hindi/Kannada a plus)
Solid Excel / Google Sheets knowledge
Ability to handle guest calls professionally
Positive understanding of hotel pricing & seasonality
Ability to work independently and take ownership
Able to handle multiple property reservations