Role Overview:-

The Operations Head will own end-to-end operations across all outlets and brands – kitchen execution, staffing, vendor and procurement management, platform (Swiggy/Zomato) performance, and P&L; delivery. This is a hands-on leadership role for someone who can run a multi-outlet, multi-brand food business as a tight, data-driven operation.

Qualification:-
Bachelor's degree in Hotel Management (BHM) or hospitality/F&B; management; MBA in Operations is a plus but not mandatory
FSSAI food safety certification, or willingness to obtain it within the first 90 days
Working knowledge of cook-chill / MAP (modified atmosphere packaging) processes is a robust advantage

Experience Required:-

5–8+ years in multi-unit F&B;, QSR, or cloud kitchen operations
Prior experience managing multiple outlets or a dark kitchen / cloud kitchen network (single fine-dine or single-brand background not preferred)
Direct, hands-on experience with Swiggy and Zomato partner operations – order management, ratings, ads/discount spend, and payout reconciliation




Experience working within a POS/ERP system (Petpooja experience preferred)
Demonstrated P&L; ownership – food cost %, labor cost %, and outlet-level profitability
Vendor and procurement management experience (equipment, cold-chain, AMC contracts)
Staff scheduling and multi-shift manpower planning across locations.

Key Responsibilities:-
Own daily operations across all brands and outlets, ensuring SOP and food-safety compliance
Manage aggregator performance – ratings, order accuracy, ad spend ROI, and payout audits
Drive cost control on food, packaging, and labor across the base kitchen and outlet network
Manage vendor relationships and procurement for kitchen equipment and consumables
Lead hiring, training, and performance management of outlet and kitchen staff
Partner on rollout of operations tooling and dashboards (workflow, scheduling, task management systems)
Report weekly/monthly on outlet-level P&L;, discount burn, and operational KPIs.

📌 Operations Head Guwahati
🏢 BNS food and beverages
📍 Guwahati