Role & responsibilities

Design:
- Take customer input to design organization solutions to meet their needs
- Use suite of design software to prepare visually appealing recommendations
- Leverage deep product knowledge to creatively solve even the most challenging space solutions
- Deliver customer a personalized, unique, wowing outcome including optional additional elements
- Contribute regularly to the addition of new common designs to 3D Design library
- Provide a world class design experience on every interaction

Sales:
- Cross-trained to handle inbound/outbound sales calls to support customers during peak / overflow periods
- Establish rapport and build professional relationships with clients
- Qualify customer by asking transparent, direct, exploratory questions to understand their needs
- Expertly handle customer inquiries, and confidently promote and sell NewAge Products
- Assist customers with placing draft orders or converting drafts to complete sales
- Upsell, cross-sell, and offer services to provide the best customer experience

General:




- Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
- Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review
- Maintain a high level of work quality across all responsibilities
- Be a brand ambassador for all NewAge product categories
- Advocate on behalf of NewAge customers in everything you do
- Other related duties as assigned

Preferred candidate profile
- Post-secondary education in Business, Ecommerce, Sales or related area of study
- Minimum 3 years working in contact centre or a similar capacity
- Minimum 3 years of experience working in a fast-paced, customer-facing role (retail, ecommerce, customer service, hospitality, etc.)
- Minimum 1 year experience preparing home improvement 3D designs or a similar capacity
- Exceptional English written and verbal communicat

📌 3D Designer (Mumbai)
🏢 NewAge Products
📍 Mumbai