Job Responsibilities
- Contact customers through calls and follow up on pending payments.
- Handle collection and loan-recovery related queries professionally.
- Explain outstanding amounts, payment schedules, and available payment options.
- Maintain accurate records of customer interactions and payment commitments.
- Follow up with customers as per the assigned collection process.
- Achieve daily, weekly, and monthly collection targets.
- Handle customer objections and negotiate suitable payment arrangements.
- Ensure skilled communication and maintain good customer relationships.
- Update collection status and customer information in the system.