Roles and Responsibilities
- Provide exceptional customer support through various channels such as chat, email, and voice processing.
- Handle customer inquiries and resolve issues in a timely and qualified manner.
- Work on multiple processes including blended process, client success, email support, email process, and voice process.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with team members to achieve common goals and objectives.
Desired Candidate Profile
- 2-4 years of experience in BPO/Call Centre environment.
- Strong communication skills for effective interaction with customers over phone or email.
- Ability to work on rotational shifts including night shifts (as per business requirements).
- Proficiency in handling high volumes of calls/emails efficiently while maintaining accuracy.
📌 Customer Support Executive (Mumbai)
🏢 Cordelia Cruises
📍 Mumbai
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