Company:
One Real Mortgage
Location:
Remote (Must work East Coast hours / EST)
Job Type:
Full-Time
About One Real Mortgage
At One Real Mortgage, we are redefining the lending experience by combining cutting-edge technology with unparalleled human expertise. We empower our team members and clients alike with streamlined, cutting-edge tools to make the mortgage process seamless. As we continue to scale, we are looking for a proactive, tech-savvy, and customer-centric IT Systems & Helpdesk Specialist to support our growing team.
Position Overview
We are seeking an IT Systems & Helpdesk Specialist with 3+ years of experience to manage our internal technology landscape and provide world-class support to our team. In this role, you will be the go-to technical resource, responsible for everything from day-to-day user troubleshooting to advanced systems administration, user provisioning, and building workflow automations.
The ideal candidate is a problem solver who loves optimizing workflows, has a strong handle on CRM systems, and thrives in a fast-paced, remote environment.
Key Responsibilities
- Technical Support: Diagnose, troubleshoot, and resolve basic to complex hardware, software, and network issues for remote employees.
- Systems Administration: Manage, maintain, and configure internal IT systems and software tools to ensure peak operational efficiency.
- Account Provisioning: Own the onboarding and offboarding technical lifecycle, including creating accounts, managing permissions, and provisioning hardware/software access.
- Workflow & Automation: Design, build, and maintain workflow automations to streamline internal team processes and reduce manual overhead.
- CRM Management: Provide administrative support for internal databases and platforms, ensuring data integrity and seamless connectivity between tools.
- Customer Service: Deliver high-touch, empathetic, and efficient technical support via voice, video, and email, keeping internal team members informed a
📌 Mortgage Support Specialist (India)
🏢 REAL
📍 India