Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Lead, Learning Systems. Only candidates located in Metro Manila, Philippines to apply.
Job Summary:
The Lead, Learning Systems (CASI) is responsible for providing advanced support, guidance, and expertise in the management, optimization, and utilization of the organization's shipboard learning management systems and learning support. This role acts as the primary resource for complex technical issues, advanced system administration and support, and ensuring the LMS aligns with the organization's training and development objectives.
Essential functions:
Specialist Training and Support Effectiveness: Lead the training, guidance, and coaching of recent system specialists and serve as senior escalation support to assist specialists in resolving more complex issues.



Oversee and monitor support workload / volume and specialist resolution efficiency/effectiveness; ensure workload is properly distributed based on support volume and SLAs vs other system and project priorities. Audit the execution quality of specialist investigation, documentation, and resolution of learner issues per Service Level Agreements (SLAs) and provide feedback.
General System Administration & Enhancement: Serve as the subject matter expert on the LMS and support systems for Carnival, staying updated with the latest features and best practices. Lead the administration of the LMS and support, including system maintenance, updates, and enhancements in partnership with stakeholders, vendors, HR and IT Departments. Optimize system performance and ensure its reliability. Effectively plan and communicate system updates, upgrades, and integrations in partnership with stakeholders, vendors, HR, and IT departments. Lead learning systems projects in collaboration with IT, and other stakeholders to ensure the project deliverables are met within timelines and/ or budgets. Serve as the lead with ve

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