Job Description

Key Responsibilities:
1. Persistency Management:
• Monitor and analyse persistency ratios regularly to identify trends and areas of improvement.
• Develop strategies to enhance policy renewal rates and reduce lapses.
• Implement retention initiatives to maintain long term client relationships.
2. Data Analysis and Reporting:
• Analyse policy data to identify at risk policies and develop targeted interventions.
• Prepare detailed reports on persistency metrics, presenting insights to senior management.
• Track and report performance against targets and benchmarks.
3. Team Leadership and Collaboration:




• Collaborate with sales to drive collections across the sales hierarchy and improve persistency rates with special focus on specific markets. Visit Bank Branches/ customer visits to improve Persistency.
• Conduct training sessions to enhance the team’s understanding of persistency best practices.
4. Customer Engagement and Retention Strategies:
• Design customer engagement programs to encourage timely renewals.
• Address customer grievances related to policy lapses and assist with reinstatement processes.
• Implement proactive communication strategies to remind clients of upcoming renewals

Key Responsibilities:

📌 OPS - Manager - Customer Retention (Bengaluru)
🏢 PNB Metlife
📍 Bengaluru