About Us:

Paytm is India’s leading mobile payments and financial services distribution
company. A pioneer of the mobile QR payments revolution, Paytm builds technology
that enables small businesses and consumers to participate in the digital
economy. Our mission is to serve half a billion Indians and bring them into the
mainstream economy through technology.

About the Role:

We are looking for a strategic and hands-on Growth & CLM Leader to own growth
for the Paytm for Business app across activation, engagement, retention and
winback, with a solid focus on service/product journeys.

The role will build a data-led growth engine through analytics, experimentation,
lifecycle marketing and AI/agentic automation, while leading a high-performing
Growth & CLM team.

Key Responsibilities:

-Own app growth across activation, engagement, retention, monetization and
winback.

Drive growth for key service/product journeys and optimize critical user
funnels.

-Build and scale CLM programs across onboarding, activation, engagement,
retention and reactivation.

-Drive experimentation,



A/B testing, personalization and funnel optimization.

-Leverage AI/GenAI and agentic capabilities to automate and improve growth and
CLM.

-Use customer data, cohorts and analytics to identify growth opportunities and
measure impact.

-Partner with Product, Engineering, Analytics, Marketing, Business and
Operations teams to deliver growth charters.

-Lead and mentor Growth Managers and CLM execution teams.

-Establish strong growth metrics, dashboards and operating rhythms.

What We’re Looking For:

-10+ years of experience in Growth, Product, CLM, Consumer Internet or Fintech.

-Experience in Tier-1 product/consumer internet/fintech companies; Tier-1
institute preferred.

-Proven track record of driving app growth and lifecycle marketing at scale.

-Strong understanding of growth funnels, retention, engagement, experimentation
and CLM.

-Hands-on experience with AI/GenAI/Agentic capabilities for

📌 PPSL - CLM & Growth Management - Associate Vice PresidentB (Noida)
🏢 Paytm
📍 Noida