Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and effective customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role Summary
Lead managed services delivery for enterprise SaaS customers by owning platform strategy, governance, operational excellence, and continuous improvement initiatives. Serve as a trusted advisor to customers, driving adoption,



business value realization, platform optimization, and long-term success. Experience with customer community platforms such as Sprinklr Community or similar solutions is highly desirable and will be considered an advantage.

What You’ll Do
- Lead end-to-end managed services delivery, ensuring platform stability, governance, adoption, and alignment with customer business objectives.
- Drive strategic consulting engagements, helping customers optimise digital experiences, engagement models, operational processes, and platform utilisation.
- Act as the primary advisor to customer stakeholders, providing guidance on best practices, platform capabilities, governance frameworks, and roadmap planning.
- Lead requirements discovery, solution design, enhancement planning, and execution of continuous improvement programmes.
- Establish governance frameworks covering user administration, access management, workflows,

📌 Lead Managed Services Consultant (Gurugram)
🏢 Sprinklr
📍 Gurugram