Job DescriptionWe are looking for a Product Support Engineer to join our team in Bangalore. This role is ideal for someone with 1–2 years of experience who enjoys troubleshooting technical issues, working with cross-functional teams, and taking ownership of problems through to resolution.
NWhat we're looking for:
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- 1–2 years of relevant experience N
- Mandatory hands-on experience in Product Support / Technical Support N
- Strong hands-on experience with Linux N
- Experience with Search and log analysis tools such as Splunk, Kibana, or similar tools N
- Hands-on experience with Cloud Observability and monitoring tools such as Grafana, Prometheus, CloudWatch, or similar tools N
- Good understanding of ITIL and production support processes, including incident management, support procedures, escalations, and product release procedures. N
- Flexibility to work in a 24/7 support workplace N
- Ability to collaborate effectively with engineering, product, infrastructure, and other teams N
- Strong ownership of technical issues from inception through closure N
- Good problem-solving and analytical thinking skills N
- Strong written and verbal communication skills N
- Ability to troubleshoot, investigate, identify root causes, and drive issues to resolution N
nPreferred:
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- Bangalore-based candidates N
- Immediate joiners or candidates with a short notice period N
nThis is a great opportunity for someone looking to build strong expertise in product support, production environments, troubleshooting, cloud technologies, observability, and technical problem-solving.
NLocation: Bangalore
NExperience: 1–2 Years
NWork Environment: 24/7 Support
NJoining: Immediate joiners preferred
NIf you're interested, please share your profile with us at
[email protected] or apply through the job posting. Please note: DMs will not be responded to. Please apply using the link provided in this post or send your profile via email.
N#Hiring #Pro
📌 Hiring: Cloud Product Support Engineer | Bangalore (Karnataka)
🏢 AionNimbius
📍 Karnataka