Job DescriptionRole: Customer Service Advisor
NProcess: International Voice Process
NKey Responsibilities
n
- N
- Handle customer queriesfrom guests and hosts through calls majorly or other support channels if required. N
- Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns. N
- Understand the customer's problem by asking appropriate probing questions. N
- Provide accurate resolutions using available knowledge bases, tools, and procedures. N
- Handle customer complaints with patience, empathy, and professionalism. N
- Investigate issues and escalate cases when required. N
- Communicate clearly andmaintain a positive customer experience. N




- Document every interaction accurately in the relevant systems. N

nEligibility
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- N
- Undergrad & Graduates N
- Freshers & Experienced both N
- Willingness to work in rotational shifts (including night shifts) N
- Excellent English communication, both verbal and written. N
- Strong listening and comprehension skills. N
- Positive problem-solving and decision-making ability. N
- Customer-focused and empathetic attitude. N
- Basic computer and internet skills. N

📌 Hiring: Customer Service Representative (Karnataka)
🏢 Concentrix
📍 Karnataka