Hiring: SRE (Site Reliability Engineering) – Level 2 Support

Notice Period: Immediate to 15 days left

Location: Bangalore

Experience: 3–5 Years

Role Overview:

Customer Support Analyst (L2 Support) responsible for triaging incoming requests through Service Now, resolving issues, and escalating complex technical issues to SRE/Development teams.

Key Responsibilities:
Level 2 functional & technical application support Incident, problem & request management Triage and escalation through Service Now Create & maintain Knowledge Base articles and support documentation Create & analyze reports using Service Now and/or Power BI Support Digital Operations onboarding and project tracking Work with project managers, clients, support teams and vendors Contribute to Agile & Dev Ops culture Manage priorities, deadlines and customer expectations Mandatory Skills:

Service Now

Power BI

ITIL

Robust Communication & Writing Skills

Organization & Time Management

Nice to Have:
SQL Tableau Azure/AWS Jira Incident Response Service Desk Pager Duty Datadog Share Point Optional Certification: ITIL Foundation

📌 Sre (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru