Job Title: Receptionist / Front Desk Executive

Location: Sahaj Hospital
Department: Front Office / Administration

Job Summary

Sahaj Hospital is seeking a polite, well-organized, and patient-friendly Receptionist / Front Desk Executive to manage the hospital’s front desk operations. The role includes handling patient inquiries, coordinating appointments, managing records, and supporting mediclaim and insurance processes.

Key Responsibilities
- Greet patients, visitors, and attendants in a courteous and professional manner
- Handle patient registration, OPD/IPD entries, and appointment scheduling
- Answer phone calls, respond to inquiries, and direct calls appropriately
- Maintain patient records, files, and front desk documentation
- Coordinate with doctors, nurses, and hospital departments for smooth operations
- Handle mediclaim and insurance documentation, including:
- Verification of insurance details
- Coordination with TPA and insurance companies
- Assistance in cashless and reimbursement claim processes
- Collect payments, generate receipts,



and maintain billing-related records
- Ensure cleanliness and organization of the reception area
- Maintain confidentiality of patient and hospital information
- Support administrative tasks as assigned by management

Required Skills & Qualifications
- Graduate or equivalent qualification
- Knowledge of mediclaim, insurance, and TPA procedures is mandatory
- Prior experience in a hospital or healthcare setup preferred
- Good communication skills in English, Hindi, and local language
- Basic computer knowledge (MS Office, hospital management systems)
- Polite personality with strong customer service skills
- Ability to handle multiple tasks and work under pressure

Preferred Experience
- 1-3 years of experience as a receptionist or front desk executive in a hospital or clinic
- Experience handling cashless insurance claims and patient coordination

Personal Attributes
- Well-groomed and qualified appearance
- Calm, e

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