Job Description
Please follow our LINKEDIN PAGE Compensation: ₹150 per hour Job Type: Remote | Long-term Contract (3–5 years stability) Shift: Night Shift (aligned with US time zones) Experience: Must have Cross sell/ Upsell in a BPO Job Overview We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers. Key Responsibilities - Handle inbound and outbound customer calls for US clients - Provide prompt, accurate, and professional customer support - Resolve customer queries, complaints, and issues efficiently - Maintain clear and detailed records of customer interactions - Meet performance metrics such as call quality, resolution time,



and customer satisfaction - Adhere to company policies and client guidelines at all times Required Experience & Skills - Prior experience in a US Voice Process is mandatory - Strong verbal communication skills in English with a neutral or clear accent - Excellent listening and problem-solving abilities - Ability to handle high-pressure situations with professionalism - Comfortable working night shifts on a long-term basis - Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions - Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics - Strong persuasion and rapport-building skills with a customer-centric approach Technical Requirements - Personal laptop/PC with Windows 11 - Minimum 16 GB RAM - Dual-screen setup (Laptop + at least 1 external monitor) - High-speed and stable internet connection (backup preferred) - Quiet and distraction-free work environment What We Offer - Secure, long-term contract (3–5 years) - Consistent hourly pay - Work-from-home flexibility - Opportunity to work with international

📌 Customer Support Executive (Mumbai)
🏢 CountriTech
📍 Mumbai