Job DescriptionSummary:
NWe are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.
NResponsibilities:
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- Provide in office and remote IT support via walk-ups, tickets, and chat. N
- Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems. N
- Support and maintain ITservices such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools. N
- Install, configure, andmaintain software, hardware, and network devices. N
- Manage IT assets, including procurement, deployment, lifecycle tracking, and audits. N
- Monitor and respond to security alerts, ensuring compliance with security best practices. N
- Provide IT support for meeting room technology, conferencing tools, and A/V systems. N
- Troubleshoot and escalate network connectivity issues (Wi-Fi, VPN, switches, access points). N
- Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices. N
- Develop and maintain ITdocumentation, knowledge base articles, and SOPs. N
- Partner with Operationsand other stakeholders on IT and infrastructure projects. N
- Contribute to process improvements and optimization of IT support tools and workflows. N
nQualification:
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- Bachelor's degreein Computer Science, Information Technology, or related field, or equivalent practical experience. N
- 4-6 years of IT supportor system administration experience. N
- Strong knowledge of macOS and Windows environments. N
- Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne). N
- Familiarity with asset management, IT procurement, and lifecyc
📌 Information Technology Support Engineer (Erode)
🏢 Arcana
📍 Erode