Job Description
About Voy
nSince 2019, Voy has transformed the health of more than 20 Lakh members globally across the Europe, Germany, Brazil, and we're now in India to administer evidence-based, science-led medical care.
nVoy India, previously EarlyFit, is India's first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.
nWhat You'll Do ?
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- Listen, Analyse & Audit: Review sales calls, chats and customer interactions to evaluate quality, process adherence and sales effectiveness.n
- Catch the Gaps: Identify missed opportunities, incorrect information, process deviations and areas where our sales conversations can be stronger.n
- Score What Matters: Create and maintain call-quality audits and scorecards based on defined sales and customer experience parameters.n
- Keep Data Honest: Cross-check sales claims, CRM updates,



dispositions and outcomes to ensure what's recorded matches what actually happened.n
- Spot Patterns: Identify recurring issues across the sales team and turn them into meaningful insights.n
- Coach Through Insights: Work closely with Sales Managers and the team to highlight improvement areas and recommend practical solutions.n
- Be the Quality Gatekeeper: Ensure sales conversations meet Voy's standards for accuracy, compliance, customer experience and process.n
- Report & Recommend: Share regular audit reports with clear observations, trends and recommendations — not just spreadsheets full of numbers.n

nWhat We're Looking For ?
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- 2-4 years of experience in Sales Auditing, Quality Assurance, Sales Operations, Customer Experience or a similar role.n
- Robust listening and analytical skills — you notice the "small things".n
- Comfortable working with large volumes of calls, conversatio

📌 Sales Auditor (New Delhi)
🏢 VOY
📍 New Delhi