Job Description
Key Responsibilities:
nCustomer Success & Onboarding
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- Take ownership of Assistly customers after technical implementation is completed.n
- Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes.n
- Serve as a point of contact for customer billing and account-related questions.n
- Coordinate with Sales, Technology, and Finance teams to resolve customer issues.n
- Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.n

nFinance & Business Operations
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- Support billing, invoicing, payment tracking, and basic accounting activities.n
- Review and process employee and corporate sales expense reimbursements.n
- Respond to employee questions regarding timesheets, expenses, and operational processes.n
- Calculate and track sales commissions and incentive payouts based on approved compensation plans.n
- Maintain accurate records, trackers, reconciliations, and supporting documentation.n




- Assist with other day-to-day finance and business operations activities.n

nWhat We're Looking For
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- Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field.n
- 2–4 years of experience, preferably within a B2B SaaS or technology company.n
- Experience in SaaS customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred.n
- Excellent spoken and written English communication skills, with confidence interacting directly with U.S.-based customers.n
- Ability to clearly explain billing, invoices, processes, and basic financial information to customers.n
- Good understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions.n
- Strong Excel/Google Sheets skills and attention to detail.n
- Experience with CRM, billing, accounting, or SaaS platforms is a plus.n
- Solid ownership, organization, follow-throu

📌 Customer Success (Hyderabad)
🏢 Assistly | Senior Care Software
📍 Hyderabad