Location: Andheri East, Mumbai
Work Mode: Work from Office
Working Days: 6 Days a Week
Role Type: Full-Time
Compensation: Competitive Salary + Performance-Based Incentives

About Luma FertilityLuma is building the future of fertility care in India — patient-first, technology-enabled, and focused on creating a more thoughtful and seamless fertility experience.
We are a growing fertility company backed by leading investors and are building a team that combines empathy, ownership, and high-quality patient engagement.

About the RoleWe are looking for a CRM Executive who will be responsible for managing patient interactions and ensuring a smooth journey from the initial enquiry through consultation and follow-ups.
This role is ideal for someone who is empathetic, confident on calls, organised, and comfortable working in a target-oriented environment. You will be an important point of contact for patients and will play a key role in creating a warm and positive experience.

Key Responsibilities
- Handle inbound and outbound calls with prospective and existing patients.




- Follow up with leads and enquiries through calls and WhatsApp.
- Understand patient requirements and provide relevant information about the next steps.
- Schedule and coordinate consultations and appointments.
- Maintain regular follow-ups with patients and ensure leads are effectively tracked.
- Build solid relationships with patients through clear, empathetic, and professional communication.
- Update and maintain accurate patient and lead information in the CRM system.
- Coordinate with doctors, clinical teams, and internal stakeholders to ensure a seamless patient experience.
- Work towards defined conversion and follow-up targets.
- Identify opportunities to improve patient engagement and lead conversion.
- Handle patient queries professionally and escalate concerns to the appropriate team when required.

What We’re Looking For
- 1–4 years of experience in CRM, patient coordination, inside sales, te

📌 CRM Executive (Mumbai)
🏢 Luma fertility
📍 Mumbai