About the Role
As an L1 Design Support Agent, you will be the frontline support representative for our Design products, assisting customers through phone. This is a resolution-focused role where you'll troubleshoot, investigate, and resolve customer issues while delivering an exceptional support experience.
Position: Product Support Engineer – International Voice Process
Location: Ambattur, Chennai (Work from Office)
Shift: Night Shift
Weekly Off: Rotational Weekdays
Please note that this role is intended for experienced candidates and is not suitable for freshers.
Eligibility:
- Minimum 6 months of experience in an International Voice Process.
- Technical Support experience is mandatory.
- Excellent verbal communication skills in English.
- Strong troubleshooting, analytical, and customer handling skills.
Key Responsibilities
- Provide first-line support via phone.
- Maintain high standards of ticket documentation, SLA adherence, and customer communication.
- Contribute to knowledge base improvements.
What We're Looking For
Required Skills
- Experience in Customer Support, Technical Support, Service Desk, Product Support, or similar software support environments.
- Strong verbal and written English communication skills.
- Excellent customer service mindset with empathy, professionalism, and problem-solving abilities.
- Ability to follow documented processes and troubleshoot software issues effectively.
About us:
Movate is a leading global digital technology and customer experience (CX) services company that partners with some of the world's most recognized brands to deliver cutting-edge business solutions. With expertise spanning technical support, customer experience management, digital engineering, AI-driven services, and business transformation, Movate empowers organizations to accelerate growth while fostering a culture of innovation, continuous learning, and career development for its employees.
At Movate, you'll have the opportunity to work with a global
📌 Product Support Engineer (India)
🏢 Movate
📍 India