Experience: 3+ Years (2+ Years as Process Trainer on paper)
What You'll Do
- Train & Onboard: Lead Current Hire Training (NHT) focused on retention strategies, scripts, and product updates.
- Upskill & Coach: Run targeted refresher sessions, 1-on-1 nesting support, and floor coaching with QA to boost bottom performers.
What We're Looking For
- Experience: 3–5 years in a BPO/International Call Center setting, with 2+ years as a Process/Product Trainer in Customer Care/Retention.
- Core Strengths: Exceptional soft skills delivery, objection handling, de-escalation, and retention metrics (Churn, Save Rate, AHT, CSAT/NPS).
📌 Process Trainer- Customer Service | US (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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