Documentation / Runbook Specialist

Location: India - Remote

Job Profile Summary

The Documentation / Runbook Specialist creates, governs, and maintains operational documentation for migrated services. The role owns runbooks, the documentation home, and the wiki model, ensuring content is current, searchable, version-controlled, and support-ready. The specialist produces service transition artefacts and coordinates structured knowledge transfer for effective post-migration supportability.

Career Level Summary
- Requires working knowledge of technical writing, IT operations, service transition, and knowledge management practices.

Critical Competencies
- Excellence: Produces accurate, complete, consistent, and usable documentation with strong attention to detail.
- Expertise: Applies technical writing, information architecture, and service transition practices to complex environments.
- Agility: Adapts documentation priorities and content to changing migration scope, dependencies, and technical inputs.
- Ownership: Drives documentation through creation, review, approval,



publication, handover, and ongoing maintenance.

Key Responsibilities
- Create and maintain operational runbooks for routine operations, monitoring, troubleshooting, incident response, escalation, recovery, backup, rollback, and service restoration.
- Maintain the documentation home as the authoritative location for approved operational and service transition content.
- Define and maintain the wiki model, including taxonomy, page hierarchy, naming conventions, metadata, navigation, ownership, review cycles, and archival rules.
- Convert engineering knowledge, migration procedures, design inputs, and support requirements into transparent, actionable documentation.
- Produce service transition artefacts including operational readiness checklists, support models, escalation paths, contact matrices, known-error records, handover packs, and acceptance evidence.
- Plan and coordinate knowledge-transfer session

📌 Runbook Specialist- Technical Documentation/ Technical Writing (Yelahanka)
🏢 HGS
📍 Yelahanka