Desktop Support

Role Title: Desktop Support Engineer (L1/L2)

Location: Chennai (WFO)

About Us:

Stitch is a visionary technology company committed to empowering businesses through our homegrown SaaS and API-driven platform. Our mission is to simplify money movement processes, enhance profitability, and deliver seamless experiences for our clients and their customers. We strive to eliminate complexities and create cutting-edge solutions for a better tomorrow.

About the Role:

This role involves providing L1/L2 end-user support for devices, operating systems, networking, and Microsoft 365 services, including user management, onboarding/offboarding, and troubleshooting issues across tools like Outlook, Teams, OneDrive, and SharePoint. It also includes advanced endpoint management using Intune for device enrolment, compliance, application deployment, security enforcement, and Autopilot provisioning, along with monitoring endpoint health. Additionally, the role covers asset lifecycle management, documentation, SLA adherence,



and coordination with cross-functional teams to ensure effective operations and compliance.

What will you be doing?
- Provide L1/L2 technical support for end-user devices, including laptops, desktops, mobiles, printers, and peripherals
- Troubleshoot OS, application, and connectivity issues across Windows, macOS, Microsoft 365, VPN, Wi-Fi, and networks
- Administer Microsoft 365 services: user accounts, licenses, mailboxes, distribution lists, and Teams/SharePoint access
- Handle device provisioning, onboarding/offboarding, application installations, and user profile configuration
- Manage OneDrive/SharePoint sync, file access, and permission-related issues while maintaining detailed documentation and SLA compliance
- Coordinate with Infrastructure, Network, Cloud, and Security teams for escalations and issue resolution
- Manage Intune endpoint operations including device enrollment, compliance policies, app deployment, Autopilot, and security enf

📌 Desktop Support Engineer (Tiruchirappalli)
🏢 Stitch
📍 Tiruchirappalli